Commit to clearer logic, expanded empathy, and enthusiastic compassion. Let that be our muse this Fourth of July.
Are You Smarter Than Elon Musk?
"When you're rich, they think you really know."
“When you’re rich, they think you really know.”
Moments of Clarity
I just finished another trip around the sun (they seem to come annually for some reason). And I like living in this world, despite all its faults.
I just finished another trip around the sun (they seem to come annually for some reason). And I like living in this world, despite all its faults.
The Root Word of Contemporary is Temporary
Never stop caring.
Never stop caring.
Don’t Look Up
It’s not a great movie. It is an important movie. It is a twisted, masterful mirror making it a profound movie.
It’s not a great movie. It is an important movie. It is a twisted, masterful mirror making it a profound movie.
Separately and Together
We need both individual and shared strength to be at our best.
We need both individual and shared strength to be at our best.
I’m Out on Meta
We will not be Zuck'd in. Escape is not a viable substitute for developing mastery of the highly demanding but uniquely rewarding anything-but-meta real world.
We will not be Zuck’d in. Escape is not a viable substitute for developing mastery of the highly demanding but uniquely rewarding anything-but-meta real world.
The Call Center Launch Pad
A bad experience with a call center prompted Ken Goldstein to create a framework that is helpful to anyone who works in customer service.
A bad experience with a call center prompted Ken Goldstein to create a framework that is helpful to anyone who works in customer service.
The Upper Hand
Think you’ve got leverage? You might. Now think hard about whether you want to exert it.
Think you’ve got leverage? You might. Now think hard about whether you want to exert it.
A Childhood Friend Passes
There are bonds that time cannot undermine.
There are bonds that time cannot undermine.
The Telephone: A Basic Operating Menu
Sometimes we need to answer the phone whether we like it or not.
Sometimes we need to answer the phone whether we like it or not.
What Is Air? Food? Water? Your Business Needs to Know
Prioritizing correctly is critical to survival. After that, you can thrive.
Prioritizing correctly is critical to survival. After that, you can thrive.
Why We Should Give More
It’s how you can be more dimensionally human.
It’s how you can be more dimensionally human.
Getting Better
The republic has survived. It was a close call. If I ever did, I will never again take democracy for granted.
The republic has survived. It was a close call. If I ever did, I will never again take democracy for granted.
My Take on 230
Trump wants his free speech protected and speech against him controlled, like any dangerous autocrat.
Trump wants his free speech protected and speech against him controlled, like any dangerous autocrat.
Managing Through Absurdity
Are we ready now to embrace empathy?
Are we ready now to embrace empathy?