I wrote this post on Tuesday and sent the link to Motel 6 Customer Service. I also put it on their Facebook fan page. Four other people sent it to Motel 6 as well and for that I am appreciative. Hours after the post went up, I received an e-mail from Motel 6 apologizing and saying they were looking into it. An hour later, Eric, the property manager, called to say he was shipping my stuff (at my expense) the next day. He did, and I have my stuff. Finally.
If you want to know why this sounds so dramatic, read the blog post.
I made the poor decision to stay in the Motel 6 on So. Lindbergh Ave in South St Louis on June 30. From the moment I pulled into the parking lot at 11 PM, I knew it was a mistake, but I did it anyway.
As we rolled into the lot, there were three large gentleman hanging outside a couple rooms. They looked a bit out of place, but we had a reservation, so I went inside where I was greeted by a very rude guy, who I believe was named Christopher. I checked in and he told me my room number. It happened to be where the people were lounging. I asked that we be put in another room and he said that the guys outside were the hotel manager and a couple friends.
As he was telling me this, he was doing some weird bob of his head, so I looked behind me and there was one of the guys at the door. Apparently Christopher was telling his friends it was time to take off. We entered the room, which had a really shitty lock on it and Drama Queen crawled into bed. I opted to take a shower first.
As I stepped into the shower I noticed a disposable razor sitting on the edge and the shower looked like it had been wiped down quickly, but not really cleaned. My bed also had stained sheets. It was not a pleasant experience. The next morning I spoke with Roxie in the office and she was polite and apologetic. She said she would make sure to tell the manager.
We climbed back in the car and headed to Amarillo, TX. Once we arrived at the motel, I opened my suitcase and found that I left a big stack of books and DVDs on the dresser at Motel 6 and I immediately called and was assured they had them and would hold them for me. I told Roxie I would call her in a couple days with a Fedex account number and an address so they could ship them and she said no problem.
It is a problem. A huge problem. I called and gave her the info and was told they would be sent out. Since then, both The Muse and I have called the motel repeatedly and have been told on most occasions that the manager isn’t available and they don’t have to tell us his name. Seriously? Isn’t this a service industry? Why is the manager hiding? Who does no one at Motel 6 corporate appear to give a crap? Is this what they think of their guests?
One person eventually said his name was Bob and today Christopher told me his name is Eric. Christopher also said that they have my stuff but they won’t ship it. “If you want it, come get it,” he said with a shitty, snotty tone. I told him I would have the police come and handle it and he asked if I needed the address. What a dick.
This is a corporate owned Motel 6 and The Muse has spoken with a District Manager named Jim Wright, but so far he has blown us off and not lived up to what he said he would do. I’ve called and left messages for Jim and asked for his boss. I was put through to the voice mail of a Joy Thompson, but I have yet to hear back from her.
The bottom line is these assholes have possession of about $500 worth of my stuff. Did I screw up by leaving it there? Yes. But they promised me on multiple occasions to send it back. They are in possession of property they know doesn’t belong to them and they are simply being huge cocks. Guess what people, when you treat guests like this you’re going to get bitten in the ass. I’ve gone from being happy that Roxie was going to help me out, to hoping that every last one of them gets fired–Jim and Joy included.
Anyone know anybody at Motel 6 corporate? If so, can you hook me up with their info. I’m about 24 hours away from doing everything I can to blast this place with bad publicity. I’ve also spoken with the local police and they said that what the Motel 6 employees are doing amounts to being in possession of stolen property.
It’s true they didn’t actually rip it off, but they have been given opportunities to return it at no charge to them and they refuse. They even told The Muse they shipped it and gave her a bogus tracking number.
Fuck you Motel 6. Tell Tom Bodett not to keep the light on for me, because I’m never coming back to their dumpy shitboxes.
P.S. I just spoke with Motel 6 customer service and they said if I left property in the room it’s, “Not our problem.”