5 Customer Service Stories You Never Want to Emulate

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We all have horrible customer service stories. Get out your One Up hats and try to beat these.

How to Make Public Service Into Customer Service

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Ken Goldstein believe public service organizations can improve. Here’s how.

I Bought a Coffee Table

I went. I saw. I bought a coffee table.

Uzi Peretz was challenged on a recent shopping trip, but came through it with his ego in check…and something unexpected.

An Open Letter From A Disgruntled Server: 6 Ways To Improve Your Dining Experience

Open Letter From A Disgruntled Server photo by SierraTierra

In our customer service-centric society, it’s easy to forget that we all need to be good customers. Nicole Estrella offers a few words of wisdom for being our best selves.

How Fragile Is a Brand?

Apple the brand photo by marclehmann

Ken Goldstein looks at trust, brand loyalty and Apple.

Is It Me? Or Is It Tele-cutting?

photo by sparkfun

Chris Edwards just coined the phrase “tele-cutting”. And he doesn’t like it in the least.

What Happens When a Business Stops Loving Its Customers? (Hint: Nothing Good)

photo by sylvar

Ken Goldstein, on customer disservice.

The Answer to Your Question Is: “‘Cause No-One Gives a S**t.”

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When in doubt, writes Kenny Bodanis, divide the world into two groups: Those who don’t give a s**t about you, and those who do.

Are You Annoying and Inconsiderate? These Rules Might Help

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Kenny Bodanis lays down a few ground rules for living in a world with other people.

The Man Who Took on Amazon and Saved a Bookstore

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Phil Johnson looks at how a small bookstore survived: By becoming faster than the internet.