Chris Edwards just coined the phrase “tele-cutting”. And he doesn’t like it in the least.
What Happens When a Business Stops Loving Its Customers? (Hint: Nothing Good)
February 4, 2013 by 10 Comments
Ken Goldstein, on customer disservice.
The Answer to Your Question Is: “‘Cause No-One Gives a S**t.”
September 23, 2012 by 7 Comments
When in doubt, writes Kenny Bodanis, divide the world into two groups: Those who don’t give a s**t about you, and those who do.
Are You Annoying and Inconsiderate? These Rules Might Help
July 11, 2012 by 7 Comments
Kenny Bodanis lays down a few ground rules for living in a world with other people.
The Man Who Took on Amazon and Saved a Bookstore
May 24, 2012 by 5 Comments
Phil Johnson looks at how a small bookstore survived: By becoming faster than the internet.
“My ex-wife knew, on some level, that I was gay, at the time we got married. We both were in such denial.”
This is a comment by on the post “Coming Out To Your Wife”.