The Art Of The Winback

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Messing up is fine. Good even. Because according to Ken Goldstein, a momentary instance of failure is the single best opportunity a business will ever have to connect with a customer’s conviction.

How To Make A Family Happen

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Ken Goldstein shares with us a video and story emphasizing the good that comes from foster care and adoption. He encourages us to share this movement.

How to Lose a Customer for Life for Ten Bucks

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A one-off transaction is much too expensive for a business, writes Ken Goldstein. You want customers for life. Here’s how to lose a customer forever.

Mentoring Is the Secret Sauce

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Ken Goldstein shares the secret ingredient to success—and 10 key ideas to make it happen.

Stop Dropping the Ball

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There is an exceptionally easy way to solve half of all of your problems, and it involves only two words. Ken Goldstein explains.

Elon Musk Blows My Mind

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Ken Goldstein tells us why the pioneer behind PayPal, Tesla Motors, and SpaceX is guy-crush worthy. And why he’s worth emulating.

I Was on Fox Business Network

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Ken Goldstein appeared on Stuart Varney’s business show and was surprised at the level of rage the conversation sparked.

Are We In a Stock Market Bubble? Curious Minds Want to Know

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Ken Goldstein gets asked once again whether we are in a stock market bubble. Here is his answer to everyone.

A Very Good Year for Good Men

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Ken Goldstein has watched The Good Men Project grow. And oh man, how it has grown.

How to Make Public Service Into Customer Service

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Ken Goldstein believe public service organizations can improve. Here’s how.

Not Amused by the Dolled Up Wolf

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Ken Goldstein believes the film is a reckless attempt at continuing to pretend that these sorts of schemes are entertaining, even as the country is reeling from yet another round of Wall Street scandals. Do you agree?

Fully Unfinished Business

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As we approach 2014, Ken Goldstein has four areas of concern that are nasty, messy, murky and looming in the business world: inequality, privacy, healthcare, and government gridlock. What are yours?

100 Words on Love: The Great Clue Hunt

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Suppose that there was no scoreboard.

Brands In Memoriam 2013

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Ken Goldstein knows, like Jeff Bezos knows, that “companies have short life spans.” Here are the inevitable casualties of 2013.

Wings: How I Wrote a ‘Screenplay’ for an Interactive Video Game

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When a video game becomes an interactive movie, it needs an inventive screenplay writer. Ken Goldstein talks about the remastered and revisited “Wings” and what his roles was.

A Month of Thankfulness: 16 Things

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Ken Goldstein looks back at 2013 and lists sixteen things he’s profoundly grateful for.