How emotionally intelligent leaders create an environment that guarantees success.
What customers don’t know Steven Goodwin noticed about their habits and behaviors.
—Out to lunch with a customer one day, the conversation, as it usually does, wandered into families and children. This Veteran Mommy and I have been working in the same industry for several years, and meetings are equal parts business and social.Fine, fine, I said, getting bigger by the day. We’re just trying to keep…
In this episode of the Starve the Doubts podcast, Melissa Thomas explains how she and her husband paid off over $43,000 in debt to pursue her dream of meeting Elton John.
Shanna Anderson tells us that parenting and taking care of your customers aren’t so different after all.
Messing up is fine. Good even. Because according to Ken Goldstein, a momentary instance of failure is the single best opportunity a business will ever have to connect with a customer’s conviction.
Ken Goldstein discusses how to get to the WOW THE CUSTOMER moment.
This is a comment by Random_Stranger on the post “Virgin Airlines: Men Can’t Sit Near Unaccompanied Minors”.
This is a comment by Tim Stobierski on the post “Are You More Likely to Buy Products from Companies that Support Gay Rights?”
How far is too far when it comes to comparing your product or service as better than your competitors?