Can we feel better about ourselves if we take time to cheer up someone else’s day?
So I’ve decided to start posting a few tips on how to make life better, for yourself and for other people. A lot of it focuses around spreading good energy, because, let’s face it, if we all work to make life better for everyone… hell, if one out of four of us put that kind of effort forth, we’d all be in much better circumstances.
Feel free to share these posts, perhaps spread some of the positivism around.
Make life better for others: Leave good reviews
Let’s face it, folks, we’ve all had those irritating phone calls to fix a glitch or to address a concern or whatever else, and they always end up one of two ways- either the problem gets solved or it doesn’t. And, if it doesn’t, many people choose to go up the food chain and complain; if it does, however, usually people just say “thank you” and hang up. Thus the bosses only hear the negatives about their employees. Thus the only energy spread around is negative.
I’ve worked on a phone-based job before- I nearly went crazy, in part because of all the people out there who just wanted to bitch and take their frustrations out. But, every once in a while, it was good to have the customers be appreciative. And even better when they passed that appreciation up the food chain.
So next time you’re on the phone with customer service, and they’re able to do right by you, ask to speak to a manager or supervisor when the call is done. Trust me, they’ll usually have a terrified tone of voice when they ask why (which can be kind of sadistically funny), and then you’ll FEEL the relief flood into them when you say, “You did a good job, and I wanted to make sure that the people in charge know it.”
And you’ll be surprised when you speak to those managers/supervisors, too! They’re used to only hearing the negatives, so, when you say, “I just wanted to say that [person’s name] did a great job, answered all my questions/concerns, and gave me confidence that I’m doing business with the right group.” Seriously, I’ve heard it; I’ve even had managers thank me for taking the time to do this, since nobody ever takes the time to send positives. Once, I even got a thank you call from a manager for whom I left a voicemail.
Try it. You’ll make that worker’s day better, that manager’s day, too. And it’ll spread some positive vibes in your day as well.
Take care of each other.
Photo: Bill Abbott/Flickr
Also on The Good Men Project:
5 Lessons I Learned from a Grandfather I Never Knew
Want the best of The Good Men Project posts sent to you by email? Join our mailing list here.