Raising the minimum wage would benefit so many people, as long as they get the hours to go with it.
About Mike Dershowitz
What the Banerjee-Duflo-Kremer Nobel in Economics Means for the Poor
In the last 15 years, three Nobel laureates have transformed the way development economists approach their work.
In the last 15 years, three Nobel laureates have transformed the way development economists approach their work.
A Few Words of Inspiration for My Sales Team
And for yours, too: Progress is made in the aggregate.
And for yours, too: Progress is made in the aggregate.
Don’t Ignore Reality: Employee Engagement Begins in Agents’ Pockets
Economic factors will dictate how your employees interact with their work, starting with how well you pay them.
Economic factors will dictate how your employees interact with their work, starting with how well you pay them.
“La Lengua ES La Clave Del Imperio.” English-Only Policies Are Missing the Point.
Instead of giving employees incentive to learn the language, forcing them into immersion alienates them.
Instead of giving employees incentive to learn the language, forcing them into immersion alienates them.
The Economic Importance of the Scooter
A simple, reliable solution to a few of the challenges of the developing world.
A simple, reliable solution to a few of the challenges of the developing world.
Will Video Conferencing Make You Regret Referring to Your Contact Center as ‘Multi-Channel’? Consider These Issues.
Video conferencing has come into the mainstream and brings with it its own set of complications.
Video conferencing has come into the mainstream and brings with it its own set of complications.
Hey BPO Leaders! Stop Talking “Seats” — Start Talking “People”
It's time to stop dehumanizing the people we work with, whether it's clients, customers, or employees.
It’s time to stop dehumanizing the people we work with, whether it’s clients, customers, or employees.
6 Great Reads for Aspiring Fair Trade Entrepreneurs
These books are not all about fair trade entrepreneurship.
These books are not all about fair trade entrepreneurship.
The BPO Industry Can Still Deliver What the Developing World Needs — ‘Factor’ Income, Not Just ‘Percentage’ Gains
Fair trade outsourcing benefits all parties involved -- and the income can be life-changing.
Fair trade outsourcing benefits all parties involved — and the income can be life-changing.
How Fair Trade Entrepreneurship Became My Driving Philosophy in Business
I made the classic mistake of treating other people badly for my own profit -- but that game doesn't last long.
I made the classic mistake of treating other people badly for my own profit — but that game doesn’t last long.
A New Philosophy for the BPO Industry
The story of Robert Owen has valuable lessons for organizations working in developing countries.
The story of Robert Owen has valuable lessons for organizations working in developing countries.
Helping Agents Grow and Prosper Through Capacity Building
Learning, however, cannot happen without a deep-seated interest in the topic being presented.
Learning, however, cannot happen without a deep-seated interest in the topic being presented.
When People Are Your Business, Behavior Is Your Product
As managers and business owners, your job is to elicit the “right” behavior at scale, repeatedly.
As managers and business owners, your job is to elicit the “right” behavior at scale, repeatedly.